Contacts
Everything begins with a written description
Fer Eman accepts enquiries by email. There is no form, no chat widget and no account to create: write to the address below and describe the situation as you would to a colleague.
Email address, what to include, how enquiries are handled, response practice.
Where to write
This is the single point of contact for new work, questions about existing systems, privacy requests and legal correspondence. The address is written out in full so it can be copied into your own mail client.
- Company
- Fer Eman
- Website
- fereman.com
- Correspondence
- Email, in English, at any time. Replies are written rather than scheduled calls.
What to include
A useful first message describes the situation, not the solution.
- A short description of the situation in your own words, including what currently happens and what should happen instead.
- The systems already involved: applications, hosting, databases, third-party services and anything that must keep working.
- Who inside your organisation depends on the outcome, and who is available to answer questions during the work.
- Any fixed dates, regulatory obligations or budget boundaries that a proposal has to respect.
How enquiries are handled
01
Written enquiry
You send a description by email. Nothing is required beyond plain text; diagrams or documents are welcome but not necessary.
02
Reading and questions
We read the description and reply with clarifying questions. This exchange usually resolves whether the work is a fit before any meeting is arranged.
03
Written scope
If the work fits, we send a written outline of the problem as we understand it, the proposed approach, the sequence of increments and the open risks.
04
Start of work
Work begins once the scope is agreed. Progress is reported in writing, and access, documentation and handover are part of the engagement rather than an afterthought.
Enquiries are read by the engineers who would carry out the work. We do not keep a sales pipeline, and we say so directly when a request is outside what we can do well.